Shipping policy
Shipping
We offer free shipping within the 48 contiguous United States of America. Click here to track your order.
United States
For orders within the United States, we ship out orders from various local warehouses across the US. Please note shipping to Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands may take longer and incur extra costs.
Shipping Timeframe
In most cases, our carrier partners aim to deliver within 5-7 business days after your order is shipped. Shipping to Hawaii, Alaska, Puerto Rico, and U.S. Virgin Islands may require more time for delivery.
Please keep in mind shipping delays are sometimes unavoidable. Delivery during/after holidays or to areas experiencing severe weather conditions may require additional time. We recommend monitoring your shipping updates.
Didn’t receive your tracking information and already checked your spam/junk folder? Reach out to our Customer Experience Team at info@kubbaby.com or connect with a live chat agent.
Order Changes
We can not guarantee updates to an order's shipping address or items in an order. Our fulfillment team works around the clock to get shipments out at lightning speed!
If you require a change to your shipping address, we recommend you contact the courier to assist with updating the shipping address. If you would like to add, change or upgrade the items in your order, please contact us at info@kubbaby.com and our team will assist you. If we cannot change your order, you may return the items in your original order back. Once we receive the returned items, your refund will be issued to your original form of payment.
Order Cancellation
After your order is shipped, we cannot process a cancellation. Please contact us at info@kubbaby.com If you wish to cancel/return an item that's already been shipped, please return your items for a return for a full refund.
Pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your confirmation email or by emailing us at info@kubbaby.com.